FAQ

Congratulations to a environmental friendly and smart choice. Your purchase of a Help Mobile refurbished phone adds a positive and sustainable contribution at scale.

Here is important information to help you navigate your mobile device:

1. Always start by connecting the phone to a charger

2. Start up the phone and follow the instructions

3. Do not initiate transfer from a device before you update to the latest firmware

4. Make sure your device has the required data storage space for the transfer you wish to make

5. Do you want to factory reset your phone?

6. Do you experience that your phone is running hot?

7. Do you require additional help or support?

Contact your reseller